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FAQ / Troubleshooting

Understanding ‘Pending’ Job Status
Many tasks in the Connection Broker become scheduled jobs in the Connection Broker’s job queue.    These tasks include system wide functions such as checkin...
Mon, 4 Apr, 2022 at 8:11 PM
Leostream Job Queue: Explained
The > System > Job Queue page, shown in the following figure, displays the Connection Broker work queue, including all completed, running, and pendin...
Fri, 4 Mar, 2022 at 1:11 PM
Installing or Updating a Connection Broker SSL Certificate
Installing a new SSL Certificate To avoid SSL errors when using HTTPS, you can replace the self-signed certificate with a SSL certificate specific to your ...
Fri, 28 Jan, 2022 at 5:27 PM
Joining Desktops to a Domain
How the Domain Join feature works Published by:  Leostream Support Release Date:  November 22, 2020 Summary:  The Connection Broker supports a feat...
Wed, 5 Jan, 2022 at 2:13 PM
Troubleshooting the Components of the Connection Broker
The Connection Broker needs several components running for the application to run properly. The easiest way to check on the status of these components is by...
Tue, 17 Aug, 2021 at 12:58 PM
Troubleshooting Assignment Issues: Test Login
Making sure that users are being offered the correct desktops with the correct protocol plan, release plan, and power control plan is crucial in delivering ...
Mon, 2 Aug, 2021 at 8:44 AM
Generating the Technical Support Log Package
There are two ways of generating a Leostream Connection Broker Log Package to submit to our support team. Connection Broker Web Interface If your web i...
Fri, 16 Jul, 2021 at 12:22 PM
Changing the Default Admin Password
For security reasons, change the default administrator password the first time you use your Connection Broker. To change the administrator password, log in...
Sun, 20 Jun, 2021 at 4:32 PM
Fatal Error: Can't connect to remote database
Without a connection to the external database, core components of the Connection Broker - such as the work queue and web interface - cannot function. There ...
Mon, 21 Jun, 2021 at 2:29 PM
Removing a Gateway from the Connection Broker
There are two main connections between the Leostream Gateway and the Leostream Connection Broker Broker Login Forwarding Gateway attachment Broke...
Tue, 20 Apr, 2021 at 1:19 PM