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FAQ / Troubleshooting

2022.1 Dependencies
The following dependencies are required for installing the 2022.1 version of the Connection Broker: Requires /bin/sh at bind-utils coreutils dialog ...
Wed, 12 Oct, 2022 at 10:17 AM
Patching the Leostream Connection Broker
Patching the Leostream Connection Broker Release Date: 9/14/22 Modified Date: 9/14/22 The Connection Broker includes packages that are maintaine...
Wed, 14 Sep, 2022 at 11:02 PM
Removing a Gateway from the Connection Broker
There are two main connections between the Leostream Gateway and the Leostream Connection Broker Broker Login Forwarding Gateway attachment Broke...
Tue, 5 Jul, 2022 at 2:44 PM
Fatal Error: Can't connect to remote database
Without a connection to the external database, core components of the Connection Broker - such as the work queue and web interface - cannot function. There ...
Tue, 5 Jul, 2022 at 2:43 PM
Changing the Default Admin Password
For security reasons, change the default administrator password the first time you use your Connection Broker. To change the administrator password, log in...
Tue, 5 Jul, 2022 at 2:41 PM
Generating the Technical Support Log Package
There are two ways of generating a Leostream Connection Broker Log Package to submit to our support team. Connection Broker Web Interface If your web i...
Tue, 5 Jul, 2022 at 2:40 PM
Troubleshooting Assignment Issues: Test Login
Making sure that users are being offered the correct desktops with the correct protocol plan, release plan, and power control plan is crucial in delivering ...
Tue, 5 Jul, 2022 at 2:40 PM
Troubleshooting the Components of the Connection Broker
The Connection Broker needs several components running for the application to run properly. The easiest way to check on the status of these components is by...
Tue, 5 Jul, 2022 at 2:39 PM
Joining Desktops to a Domain
How the Domain Join feature works Published by:  Leostream Support Release Date:  November 22, 2020 Summary:  The Connection Broker supports a feat...
Tue, 5 Jul, 2022 at 2:28 PM
Installing or Updating a Connection Broker SSL Certificate
Installing a new SSL Certificate To avoid SSL errors when using HTTPS, you can replace the self-signed certificate with a SSL certificate specific to your ...
Tue, 5 Jul, 2022 at 2:27 PM