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Ticket Statuses Explained
Status Expectation Timeline Waiting on Agent Reply The initial ticket submission or a follow-up was recorded and the Agent was notified.  Urgent tic...
Fri, 3 Mar, 2023 at 3:28 PM
Support Hours and Holidays
Monday - Friday: 8am-6pm ET  Holidays: Jan 2 New Year's Day (Observed) Jan 16 Martin Luther King Day Feb 20 Presiden...
Fri, 3 Mar, 2023 at 4:04 PM
Support Policy
Effective date: February 15, 2022 LEOSTREAM CORPORATIONSOFTWARE MAINTENANCE AND SUPPORT SUPPLEMENTAL TERMS AND CONDITIONS These Software Maintenance an...
Mon, 27 Mar, 2023 at 2:43 PM
Leostream Product Life Cycle
  Published by:    Leostream Support Release Date:    March 29, 2023 Audience:         Network admins, Linux admins, CB admins, general users   Leostre...
Wed, 29 Mar, 2023 at 12:55 PM